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Terms and Conditions

Shipping & Delivery policy of mystudysolutions.com

  • Shipping refers to packing and dispatching of your order. While placing an order, you may find a shipping timeline on the products displayed on the website (e.g. dispatched within 7days). All orders which are in stock are dispatched within 7 days of the order placed (except weekends and national holidays). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take another 7-10 days depending on the address specified for the order. In case of remote areas, the orders are delivered within 14 business days. Bulk orders have a predefined delivery time which would be mentioned during order placement.
  • Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location, weight & volume of the product. During any promotional event or an offer, the shipping and delivery is provided free of cost for many products on mystudysolutions.com
  • All orders which are in stock are dispatched within 21 business days of the order placed (except weekends and national holidays)
  • Mystudysolutions.com believes in making your shopping experience perfect. Report your concern by calling us on +91-7902502989 within 7 days of delivery of package. We will look at it immediately and get back to you.
  • The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

What if the order is not delivered within estimated delivery time?
In case the order is not delivered within estimated delivery time, following could be the reasons:
1. If the address or PIN Code provided is incorrect.
2. Nobody is present at the address to collect the shipment.
3. If COD and cash is not ready at the time of delivery.
4. If you ask for a delayed delivery.
5. If you request for self-pickup at later point in time.
6. The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

Replacement and Return policy of mystudysolutions.com

  • If the product you have received is damaged, deffective or item not as described. In this case, return request has to be made within 3 days of receiving the order.
  • If you have ordered a product by mistake and it has been already dispatched, replacement or refund is not applicable. It can only be cancelled before dispatch of products.
  • We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or 'Not as Described' please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.
    Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
    1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
    2. If you are concerned, don't open the product yourself. Call the mystudysolutions customer care for further assistance.
  • If you want to replace a product on mystudysolutions.com please follow these steps:
    1. Create a replacement request by calling our customer care. You can place a replacement request for a product bought on Mystudysolutions within 3 days of delivery.
    2. Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
  • All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
    1. Items that have been used/assembled/altered or damaged due to the misuse of product.
    2. Digital products like Ebooks.
    3. A product is not eligible for return if you have ordered it by mistake. It can only be cancelled before dispatch.
    Note: All items returned must be unused and in their original condition with all original tags or boxes and packaging intact.
  • Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.
  • When are returns not possible?
    There are certain scenarios where it is difficult for us to support returns, which are:
    1. If the return request is made outside the specified time frame.
    2. Items that are returned without original packaging, freebies or accessories.
    3. If the product is damaged because of use or the product is not in the same condition in which you had received it.
    4. Defective products which are covered under the manufacturer's warranty.
    5. Any consumable item which has been installed or used.
    6. Products that may/have been tampered or products with missing serial numbers.
    7. Anything missing from the package received including price tags, labels, original packing, freebies or Accessories.
  • If the product bought on Mystudysolutions comes with a free gift, you will have to return it along with the product you have raised return request for.
  • Once you have raised a successful replacement request on mystudysolutions, you can ship the product back to us. The shipping charges borne by you for the replacement will be refunded back to you as discount for the next purchase.

Cancellation & Refund policy of mystudysolutions.com
How do I place a cancellation request on mystudysolutions.com
If you wish to cancel your order, please follow these steps:
1. The order can be cancelled anytime before dispatch of products. Once the shipment email is sent and delivered, the order cannot be cancelled.
2. If you wish to cancel your order, Kindly email us at info@mystudysolutions.com mentioning your order details and reason for cancellation.
3. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Note: Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.
Why was my order cancelled by mystudysolutions.com
We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:
1. If product is out of stock or is discontinued
2. Inaccuracies or errors in pricing information
We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.
How will I get a refund for the order I cancelled or returned?
Once the resolution is set for refund, we will soon move ahead with the refund. Refund will be done by the same method we received the payment in.
How long will it take me to receive the refund after I canceled / returned the order?
We take anywhere between 7-15 business days to complete your refund request. The refund amount will be credited to the same account from where payment was made.
I've still not received the refund in my bank account. Why?
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will help you.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
We are sorry. In case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.


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